Customer Service

Level 2 Apprenticeship Diploma in Customer Service

This qualification in Customer Service has been designed for learners’ to demonstrate a broad set of skills when carrying out customer service related tasks and to develop learners’ understanding of the principles that underpin working in a customer service role including understanding customers and employers.

Level 3 Apprenticeship Diploma in Customer Service

This qualification has been designed for learners’ to demonstrate a practiced set of skills when carrying out customer service operations including managing performance improvements in service delivery, customer satisfaction, customer loyalty and reliability. It develops learners’ knowledge and understanding of the principles that underpin working in a customer service environment including understanding customer retention and the principles of business.